Found Description
Key Responsibilities
- Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels.
- Collect, analyze, and interpret customer feedback to improve overall customer experience.
- Build and manage customer communities to encourage engagement, advocacy, and feedback sharing.
- Coordinate customer participation in new product launches, beta testing, product trials, and feedback programs.
- Monitor online reviews, social media conversations, and brand sentiment across platforms.
- Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D, and Customer Support teams for continuous improvement.
- Identify customer pain points, trends, and opportunities to enhance customer journeys and retention.
- Prepare reports, dashboards, and actionable recommendations ...