Found Description
DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.
We are looking for a Customer Experience Engineer to help us scale Customer Experience through automation, systems, and operational improvements. Right now, we have AI implemented as first level for all requests and we have a human team that takes care of all escalations. We are looking for someone able to look into our operations and evaluate everything and anything that can possibly become an automation/AI and IMPLEMENT it by themselves with no support of anyone from our tech team. You unders...