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Customer Experience (CX) Design Lead

ResMed

Australia, New South Wales, Australia Full time June 24, 2026

Found Description

About the Role

As part of the global Customer Experience (CX) group, the CX Design Lead is responsible for shaping and delivering end-to-end customer experiences across ResMed’s product ecosystem.

This role partners across Hardware, Digital, Research, and Omnichannel teams to lead cross-functional collaboration and ensure cohesive, high-quality customer experiences throughout the product lifecycle.

You will play a key role in defining CX strategy, guiding design execution, and enabling capability development across people, processes, and tools- contributing to ResMed’s future product vision.

Key Responsibilities

Product & Experience Leadership

  • Lead end-to-end CX design across discovery, research, design, testing, and implementation
  • Shape how customers interact with and perceive ResMed products across all touchpoints
  • Develop compelling narratives and presentations to in...
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