Customer Experience Customer Success Specialist

Meet the Team. You will be joining a high-performing, collaborative team dedicated to driving customer success through deep Splunk expertise and proactive platform management. Our culture is rooted in innovation, cross-functional partnership, and a steadfast commitment to technical excellence, customer experience, platform health, and stability.

Responsibilities

• Strategic Adoption Leadership: Design and execute complex, AI‑informed adoption strategies for high-value enterprise accounts.
• Trusted Advisory: Influence key decision‑making and align technical architectures with business‑critical outcomes.
• Product Evangelism: Act as the voice of the customer to our product teams, turning field insights into actionable product enhancements and serviceability improvements.
• Scaled Enablement: Lead 1:many technical enablement initiatives, design education paths to drive broad‑scale adoption and best‑practice sharing.
• Operational Excel...