Customer Experience Customer Success Specialist

Deliver Accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement. Expert with domain and industry specialization with deep technical knowledge of specialization architectures and customer stories. Joins the CSE in 1:1 customer engagements, events. Contributes to the customer community digital spaces. Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes. Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns. Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant...