Customer Experience Consultant

Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success. You'll proactively identify and resolve issues, working closely with various teams to provide seamless support. As the first point of contact for customers, you'll play a pivotal role in enhancing their experience with us.

Job Responsibilities

• Deliver a superior Customer experience to our customers
• Execute all operational tasks on time and on plan to support our Customers' success
• Be proactive in identifying issues and mitigating them, ensuring issues raised are resolved quickly
• Collab_ closely with other teams within and across CSO/DOC
• Act as the first point of contact for customers
• Actively build strong relationships with customers
• Manage the shipment/file from booking to invo...