Customer Experience Consultant

Join the wave of growth at Maersk! We’re not just a company, we’re a movement. With a vision larger than the ocean, we’re on a mission to connect and simplify our customers’ supply chains as a true integrator of container logistics.

Role Summary

The CX Representative provides world‑class customer service through inbound and outbound calls, handling about 60 calls per day. The position requires resolving last‑mile delivery issues, coordinating with customers, delivery teams, stores and warehouses to ensure seamless operations and a positive customer experience.

Key Responsibilities

• Provide world‑class service for inbound and outbound calls
• Deliver customer service across multiple channels
• Resolve last‑mile delivery problems
• Coordinate communication between customers, delivery teams, stores and/or warehouses

Basic Requirements

Academic Background: High School Diploma or Equivalent

Years of...