Customer Experience Coach & Ops Leader

Lyft is seeking a Team Coach to drive strong outcomes for customers by coaching SCC teams, analyzing data, and supporting daily operations. You will act as a SME for training, quality, and content improvements across the line of business on your shift.

The ideal candidate is empathetic, organized, and capable of navigating a fast-paced environment with root-cause analysis and continuous improvement. Fluency in English and flexibility to work off-hours are required.