Found Description
About our client
A leading NBFC
Job Title: Customer Experience: Chief Manager
Experience: 10+ years
Location: Chennai
Qualification: PG must
Job Description
This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of ac...
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