Found Description
Lyft is committed to building transportation that empowers people to move around their neighborhood and city without owning a car. Specifically, our goal for solving last mile mobility is to lay the foundation for winning on bikes and scooters.
Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.
**Responsibilities**:
- Experience in customer service assistance exposure to complex scenarios
- Handle escalations and be very knowledgeable on the products and services
- Proactive recommendations for updates and resolutions that will enhance customer experience
- Provide good judgments and next step information for customers and be an expert on processes
- Effectively guide individuals with customer service or technical support qu...
Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.
**Responsibilities**:
- Experience in customer service assistance exposure to complex scenarios
- Handle escalations and be very knowledgeable on the products and services
- Proactive recommendations for updates and resolutions that will enhance customer experience
- Provide good judgments and next step information for customers and be an expert on processes
- Effectively guide individuals with customer service or technical support qu...