Customer Experience Associate - Rideau & William, Ottawa (30h/week)

About The Role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Responsibilities

• Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long‑standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What this role requires

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simpl...