Customer Experience Associate (Patient Scheduler)

Customer Experience Associate (Patient Scheduler)

Pasay City Central Post Office, Philippines | Posted on 07/13/2026

Infinit-O is the trusted customer‑centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Job Description

• Patient Intake & Registration: Coordinate the end‑to‑end registration process, including gathering demographic information and obtaining necessary consent forms.
• Complex Scheduling: Manage high‑volume appointment scheduling across multiple clinical departments, ensuring adherence to provider‑specific protocols.
• Insurance Verification: Perform real‑time insurance eligibility checks, obtain prior authorizations, and communicate estimated out‑of‑pocket costs to patients.
• Financial Counseling: Ass...