Customer Experience Associate - Future Opportunities - Greater Hamilton Area

Job Description

Work Location: Hamilton, Ontario, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

Role Overview

The Customer Experience Associate at TD Canada Trust is responsible for processing financial transactions accurately while delivering excellent customer service. The role involves identifying and recommending appropriate banking solutions, resolving customer concerns, and contributing to a positive, diverse and equitable work environment.

Responsibilities

• Process deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend specific solutions while exercising discretion in confidential matters.
• Respond to and resolve customers’ concerns using standard pr...