Customer Experience Associate - Centropolis, Laval (Full-time, 37.5h/week)

Pay Details

• Work Location: Laval, Quebec, Canada
• Hours: 37.5
• Line Of Business: Personal & Commercial Banking
• Pay Range: CAD 44,000.00 - 55,400.00 per year

Job Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs, exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and proce...