Found Description
Customer Experience Executive
At Mokobara, Customer Experience is at the heart of everything we do. We're looking for a Customer Experience Executive with 1-2 years of experience who genuinely enjoys helping customers, takes ownership of problems, and wants to build a long-term career in Customer Experience.
Key Responsibilities
● Manage customer interactions across calls, emails, chats, WhatsApp, social media, and review platforms.
● Own the voice support process, handle escalations, and ensure timely resolution of customer issues.
● Manage customer communications through Freshdesk while maintaining high standards of service and ticket hygiene.
● Work closely with Retail, Operations, Logistics, Ecommerce, and Marketplace teams to resolve customer issues and improve customer experience.
● Track key CX metrics, identify recurring customer pain points, and support projects that improve customer expe...