Customer Experience Associate - Bedford Commons, NS (15 Hours / Week)

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Our priority is to help customers achieve their financial goals.

Responsibilities

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for
• Process day-to-day transactions
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to ...