Customer Experience Associate at Scotiabank

Drive customer satisfaction as a Senior Customer Experience Associate at Scotiabank's Maple branch in Ontario. Help clients navigate their financial needs with exceptional service and tech expertise.
This position involves being the heart of customer interactions, guiding them through their banking journey. You will play a pivotal role by triaging customers effectively and identifying sales opportunities, including account openings and financial products. Strong technical skills are necessary to assist clients with digital banking features and foster valuable customer relationships in a collaborative team setting.
Key Responsibilities:
• Ensure customers receive appropriate triage and assistance
• Meet branch targets through proactive sales engagement
• Introduce clients to mobile banking applications
• Build rapport by addressing customer needs effectively
• Break down complex banking concepts simply
Requirements:
• Previous banking experience desirable
•...