Customer Experience Associate at Scotiabank

Elevate customer satisfaction as a Customer Experience Associate with Scotiabank in Keswick, Ontario. Cultivate strong relationships and provide tailored solutions to meet banking needs.
In this pivotal role within Scotiabank's Canadian Banking Branch, you will focus on delivering outstanding service while fostering customer loyalty. Your proactive approach will help uncover financial needs and identify sales opportunities, directly impacting team success and customer satisfaction.
Key Responsibilities:
• Build strong relationships through excellent customer service
• Understand and uncover customer financial needs
• Process transactions with accuracy and efficiency
• Identify and pursue simple sales opportunities
• Promote mobile banking applications while assisting customers
Requirements:
• Proven experience in customer service roles
• Technical skills for promoting digital banking solutions
• Flexibility to work varied hours
• Comfort in engaging ...