Customer Experience Assistant Manager (UAE Nationals Only)

Responsibilities

• Maintain a holistic view over the VoC (Voice of Customer) framework and all the activities required to be executed with a predefined frequency
• Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline
• Maintain a VOC tracker for the data exchange and deliverables timelines
• Identify areas of improvement to further streamline the data processing
• Ensure data being exchanged is aligned with stakeholders and as needed by users
• Single point of contact for VoC execution matters
• Escalate delays in data readiness and availability
• Support in managing the stakeholders' deliverables and service providers

Qualifications

• Bachelor graduate
• UAE National with up to 3 years of experience
• Experience in conducting surveys or research is a plus

Benefits