Customer Experience Analyst

Job Function

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The Analyst will support the Customer Experience team by assisting with strategies to optimize customer engagement, provide insights and implementation recommendations to Hydro One through the efforts of CX surveys, external best practices, mining of all internal customer data, Customer Segmentation, and Journey Mapping.

The Analyst will work collaboratively to support Hydro One’s demand flexibility customer initiatives including the Virtual Power Plant program.

Job Description:

• Translating analytical insights into recommendations to deliver increased performance for our internal client leveraging SPSS and Excel


• Quality Assurance checks of Vendor Research presented to the business


• Develop presentations for stakeholders and management, summarizing key findings and areas of opportunity


• Leverage industry research to understand motivation, needs, and va...