Customer Experience Analyst

**Job Summary**- This role is responsible for managing the order entry process, maintaining customer records, create Customer Master Data and provide service related to IDs to several intern areas.Identifies process improvements, and offers support to the sales team.Analysis information received in order to process and deliver correct information to Sales Team.The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.
**Responsibilities**Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA.Manages the order entry process ensuring accuracy, SLA commitment and works with various departments to fulfill customer orders.
- Maintains and updates customer records and sales-related information in SAP system, ensuring data accuracy and completeness.
- Maintains and updates process documentation.
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