Customer Experience Analyst - Singapore

What You Will Do

• Manage the end-to-end feedback pipeline across Software, Hardware, and Growth, leveraging AI tools to build and refine taxonomies that guarantee clean, analysis-ready data.
• Produce weekly monitoring reports tracking sentiment shifts, new feature reception, and bug impact, while maintaining a prioritized Wish-List that directly shapes our product roadmap.
• Run tight, focused deep-dives into urgent product questions when the business needs answers fast—delivering clear, point-of-view-driven insights over surface-level data dumps.
• Go beyond the data: follow up with users directly to move surface-level complaints toward use-case-level insight, and push cross‑functional teams until issues are fully resolved.
• Use AI/automation to speed up tagging, summarization, and trend detection while owning final judgment, data quality, and privacy/compliance standards.

Skills, qualifications and experience we ...