Customer Experience Analyst - Inbound Complaints & FCR

A reputable banking institution is seeking a Client Service Analyst to manage customer feedback and complaints primarily through a call center. The role emphasizes enhancing customer experience and meeting KPIs. Candidates should have 0 to 2 years of experience in customer service, alongside problem-solving and communication skills. This position is specifically for UAE Nationals and requires a customer-centric approach in line with bank regulations.
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