Found Description
Enhance customer insights as a Customer Experience Analyst in Regina with WCB. Lead research initiatives, analyze data, and provide strategic recommendations for operational improvements.
This permanent full-time role focuses on the Voice of the Customer. You will conduct comprehensive customer research, analyze findings, and support business partners in enhancing WCB's programs and services. Strong networking and analytical skills are crucial for success in this position, as you will liaise with external research providers and inform policy changes.
Key Responsibilities:
• Lead Voice of the Customer initiatives and research plans
• Analyze and report on qualitative and quantitative data
• Design effective research studies and survey instruments
• Collaborate with departments to solve customer-related issues
• Prepare detailed reports with clear conclusions
Requirements:
• Bachelor's Degree required
• 3-5 years of relevant experience
• Proficient in net...
This permanent full-time role focuses on the Voice of the Customer. You will conduct comprehensive customer research, analyze findings, and support business partners in enhancing WCB's programs and services. Strong networking and analytical skills are crucial for success in this position, as you will liaise with external research providers and inform policy changes.
Key Responsibilities:
• Lead Voice of the Customer initiatives and research plans
• Analyze and report on qualitative and quantitative data
• Design effective research studies and survey instruments
• Collaborate with departments to solve customer-related issues
• Prepare detailed reports with clear conclusions
Requirements:
• Bachelor's Degree required
• 3-5 years of relevant experience
• Proficient in net...
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