Customer Experience Analyst - Hybrid IT Support & Growth

Dormont Manufacturing Co is seeking an IT Customer Experience Analyst to serve as the first point of contact for customers at their Cyberjaya location. This role involves providing high-quality customer service, diagnosing issues, and managing priorities within an enterprise ticketing system.

The ideal candidate has a background in Managed IT Services, strong ITIL knowledge, and excellent communication skills. The position offers a supportive team environment and flexible working arrangements.