Customer Experience Agent (Temp. Position) (Madrid)

Why us? Remote flexibility , we trust our team and we are goal oriented Temporal position of 3 months , with possibility of joining the team on a permanent basis Start Date: November 2024 Day off on your birthday , we celebrate it with you An open corporate culture with plenty of room for new ideas and impulses People . Work with talented, committed and supportive teammates International work environment with more than 16 nationalities No politics or bureaucracy . Only a great environment for you to achieve your best work Your mission Provide friendly and efficient service to the worldwide Spotahome community. Be the first point of contact to handle and resolve customer complaints. Research information and troubleshoot problems using available resources. Arbitrate in situations between users and provide solutions according to our policies and procedures. Proactively and independently work to meet targets and goals. Communicate customers’ feedback and suggestions to other departments in...