Found Description
Job Summary
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Requirements
Minimum Education and Experience:
- High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
- Customer service experience
- Phone related customer service
- Familiarity with Microsoft Windows, Word, and Excel applications
- May require client specific bilingual language requirement, as necessary
Knowledge, Skills And Abilities:
- Knowledge of product/procedures
- Ability to use phone and computer systems
- Customer service skills
- Strong interpersonal skills
- Excellent oral and written communication skillsStrong listening/comprehension skills
- Ability to stay composed and objective
- Patience/empathetic
- Mental Acuity ...