Customer Experience Advisor (Complaints Handling)

Customer Experience Advisor (Complaints Handling)

Contract: Permanent & Fixed Term Opportunities Available

About the role

We’re looking for confident and empathetic Customer Experience Advisors to join our team, specialising in complaints handling.

This is a critical role where you’ll act as the voice of the organisation, taking ownership of customer concerns and resolving them fairly, thoroughly, and professionally. You’ll engage with customers across multiple channels – particularly written responses and telephone conversations – ensuring every interaction is handled with care, clarity, and consistency.

If you’re someone who can turn a negative experience into a positive outcome through excellent communication and sound judgement, we’d love to hear from you.

What you’ll be doing