Found Description
Department: Customer Experience Hub
Location: Bradford
Salary: £26,900 per annum, rising to £28,000 after a successful probation
Contract: Full Time | Fixed Term for 12 Months
About the Role:
As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our customers. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service for our tenants and stakeholders. The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You'll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations.
Key Accountabilities and Decision Making: