Customer Experience Advisor at iA Financial Group

Drive customer satisfaction as a Customer Experience Advisor with iA Financial Group. Focus on Voice of the Customer strategies and transform insights into actionable business recommendations.
In your Advisor role, you'll modernize and enhance customer experience measurement practices, leveraging 5 to 8 years of experience in customer experience and research. You will design and implement VoC measurement programs, coordinate customer satisfaction metrics, and collaborate with teams to embed customer insights into business initiatives.
Key Responsibilities:
• Design and evolve Voice of the Customer programs
• Manage NPS metrics in partnership with business units
• Lead customer research initiatives to support growth
• Transform insights into recommendations driving decisions
• Monitor trends in customer experience measurement
Requirements:
• 5 to 8 years in customer experience or research
• Bachelor's in Business, Marketing, Statistics, or related
• Expe...