Customer Excellence Senior Analyst - Bogotá (Trilingual Experience)

About The Role

You’ll be part of Nu’s global expansion one of the most exciting chapters in our story. As we enter new international markets, customer experience is our most powerful differentiator, and this role sits at the heart of it. As a Customer Experience Analyst on our internationalization team, you’ll be a founding member of a CX operation built from scratch in a brand-new country. That means you’ll do more than handle customer interactions — you’ll help shape how we operate, train, and grow across borders. From delivering great support to identifying process gaps and turning customer feedback into business insight, your work will directly influence what Nu looks like for customers in new markets around the world. This is a role for someone who thrives in fast‑moving environments, cares deeply about people, and is excited by the challenge of building something from the ground up.

You’ll be responsible for

• Deliver first and second level c...