Found Description
- Join a fast-scaling global e-commerce brand
- High-impact role with strong regional scope
About Our Client
Our client is a leading global direct-to-consumer business known for rapid growth, digital innovation, and a strong focus on delivering high-quality customer journeys.
Job Description
- Improve customer journey and service delivery across channels
- Review data trends to identify gaps and opportunities
- Streamline workflows to increase efficiency and consistency
- Work closely with regional and cross-functional teams
- Monitor KPIs and track performance metrics
- Support rollout of tools, systems, and process enhancements
The Successful Applicant
- Fluent in CN or KR + EN language (non-negotiable)
- Background in customer, operations, or process-focused roles
- Strong analytical approach with attention to detail
- Comfor...
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Submit your application for Customer Excellence Manager - Global Ecom (CN/KR markets) at Michael Page
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