Customer Engagements Advisor Ii

**_ Responsibilities: _**
- Acts as a first point of contact for regular, on-going customer accounts and some top-tier customers, on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post
- sales programs).
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
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