Customer Engagement Specialist at Alvéole

Join Alvéole as a Customer Engagement Specialist based in Montreal, driving successful adoption of our innovative sustainability solutions. You will play a crucial role in enhancing customer experiences and retention.
Alvéole is seeking an individual adept in customer success strategies to engage clients meaningfully. With at least 2 years of experience in customer success or account management, you will manage client communications effectively and implement tactics to prevent churn. This role emphasizes proactive engagement through facilitating operations and workshops aligned with tenant engagement targets.
Key Responsibilities:
• Execute playbooks to foster account engagement
• Oversee renewal conversations with clients
• Drive strategic program adjustments as needed
• Intervene to boost digital platform usage
• Build relationships with multiple stakeholders
Requirements:
• 3–4 years of customer-facing experience
• 1 year in Customer Success or Account ...