Customer Engagement Lead - Service Operations

Overview

Bring your energy to Aggreko as The Customer Engagement Lead in Edmonton, Vancouver, Brampton, and other locations as required. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do

• Responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence, proactive engagement, and continuous improvement.
• Develop and maintain strong relationships with key customers, acting as a trusted advisor and primary escalation point for service-related opportunities.
• Proactively engage customers to understand business needs, measure satisfaction, gather feedback, and identify opportunities to improve value delivered.
• Lead customer reviews, feedback discussions, and action plans to strengthen...