Customer Engagement Lead - Remote Work

Pursue a leadership role as a Customer Engagement Team Lead with Randstad Professional, remotely managing a talented team in the GTA. Empower innovation in the customer journey of the real estate sector.
This fully remote position requires overseeing a team of customer care representatives, drawing on at least 2-3 years of contact centre supervision experience. You will analyze business performance and drive excellent customer service and relationships among the team members.
Key Responsibilities:
• Guide and mentor remote customer care representatives
• Create and refine training initiatives for team development
• Assess performance metrics and optimize workflows
• Cultivate client satisfaction through strong relationships
• Introduce modern tools and processes tailored to real estate
Requirements:
• Must reside in Ontario (preferably GTA)
• 2-3 years of contact centre supervision experience
• Familiarity with real estate or property sectors is a plus<...