Customer Delivery Hub, Driver Technician

About the role

As one of our Technician Specialists, you'll bring John Lewis service to customers’ homes and install products such as furniture, kitchen appliances, sound systems and TV sets as part of a 2‑person delivery crew driving a 7.5‑tonne vehicle. You will also coach and develop other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Help load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrate great respect and courtesy for the customer'...