Customer Conversion Manager

Responsibilities

• Responsible for serving self-registered customers in Philippines, and taking ownership of the final revenue targets for the self-registration business with Performance Marketing Manager together.
• Establish a comprehensive support system for self-registered customers, including videos, documentation, Q&A, and more.
• Assist customers in resolving all issues related to registration, KYC, KYB, and transaction processes.
• Daily review customers who have not completed KYC, KYB, or transactions within a certain period, and proactively reach out via phone to encourage and facilitate customer transactions.
• Continuously adjust marketing, pricing, product, risk and other related strategies and policies to support business growth through ongoing funnel analysis and customer interviews to maintain market competitiveness.
• Collaborate with the Performance Marketing Manager to independently and completely close the ...