Customer Contact Team Lead - Driving CX & Team Performance

CHEP UK Ltd. seeks a Team Lead, Customer Contact in Cornubia, Durban on a 12-month contract to oversee a customer contact team, balancing service delivery with people management and a focus on customer success.

You will professionally resolve inquiries, onboarding, and requests; collaborate with Sales, Finance and Operations to ensure a seamless experience from order processing to issue resolution; maintain data integrity and drive continuous improvement.