Customer Contact Representative – Manila

Customer Contact Representative supports customers by providing helpful information, answering questions, and responding to complaints. They help customers on a delightful journey by going the extra mile and looking for lean improvements, resulting in an excellent Customer Experience for customers and clients of the Air France-KLM Group. They are the front line of support for clients and customers, and they help ensure that customers are satisfied with products and services, both on- and offline, of the Air France-KLM Group.

Customer Contact Representative provides information, support and service to customers and clients before, during and after their journey. Goes above-and-beyond for customers to create winning experiences and increase customer satisfaction and retention.

Activities

• Answers incoming questions of customers and clients, who are reaching out via various communication channels (e.g., phone, e-mail, web, chat, social media). ...