Customer Contact Officer

Overview

Acquire Intelligence delivers contact center and back‑office services worldwide. The Customer Contact Officer supports customers of a leading Australian ticketing and events provider, delivering exceptional service across multiple channels.

Responsibilities

• Respond to customer inquiries and booking requests via phone, email, chat, and social channels.
• Process ticket orders, cancellations, and refunds for events.
• Assist customers with event‑related concerns and provide accurate information.
• Handle customer issues and provide timely resolutions.
• Maintain accurate records and follow service processes.
• Deliver a high standard of customer experience across all interactions.

Qualifications

• Confident using multiple systems and working across omni‑channel support.
• Strong communication skills with professionalism across all interactions.
• Adaptable in a fast‑pac...