Customer Contact Comms Associate-Voice

We’re Hiring: Customer Service Associate Location: HSR Layout, Bengaluru Compensation: 4.5-5 LPA Shift Timing: 9 PM to 6 AM Role: Customer Service Associate Let’s be clear—this is not a passive support role. If you’re someone who just wants to “reply to tickets,” this won’t work. But if you want to own customer experience end-to-end in a fast-moving EdTech, keep reading. About Codingal: Codingal is a global EdTech platform helping 500,000+ students learn coding through live classes. Backed by Y Combinator, we’re building the next generation of creators, not just consumers. What You’ll Actually Do: Be the first line of experience for parents, students, and teachers Handle chat, email, and calls (yes, all three—this is not a single-channel role) Solve technical issues quickly (you’ll need problem-solving, not scripts) Manage class scheduling, rescheduling, and coordination chaos Handle escalations calmly when things go wrong (they will) Drive retention, not just resolution What We’re Loo...