Found Description
- Responsible for managing the team, which manually reviews all contraventions across all ticket types.
- Review staff performance and ensure correct decisions are made.
- Monitor the number of issue/complaints reviewed based on the sites managed.
- Manage underperforming staff in line with HR policies.
- The Team Manager is expected to act as the subject matter expert and review contraventions when required to maintain volume targets.
- Raise issues related to equipment through Service Desk.
- Conduct regular staff reviews and provide monthly performance reports.
- Provide clear vision, direction, and support to all staff.
- Actively develop the team through coaching, training, and performance optimization.
- Work with the Enforcement Manager to identify efficiencies within processes and systems.
- Attend supplier meetings and conferences via Microsoft Teams.
- Ensure all policies and procedures are ...