Customer Complaints Specialist

Customer Complaints Specialist

We are currently looking for a Customer Complaints Specialist to join us at one of our facilities in Asturias (Spain).

As a Customer Complaints Specialist, you will manage the end-to-end handling of customer complaints across multiple channels (phone, email, internal tools). Your role will be to ensure timely resolution, identify root causes, and drive continuous improvement to enhance customer satisfaction and service quality.

You will report to the Service Complaints Team Supervisor.

Key Responsibilities

• Manage the full lifecycle of customer complaints: acknowledgement, investigation, resolution, and response within defined timelines
• Analyze complaint trends to identify root causes and propose corrective actions
• Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively
• Support the reduction of complaint volumes through conti...