Customer Complaints Coordinator

Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over years.

About the Role

The Customer Complaints Coordinator role is responsible for coordinating complex and escalated customer complaints across Melbourne Water. The position acts as a central point of contact, working with customers, internal teams and stakeholders to ensure issues are managed fairly, professionally and within appropriate timeframes.

A key part of the role is using customer feedback and complaint insights to identify...