Customer Communications & Template Coordinator (Non-Marketing)

Symbos is an Australian-founded organisation delivering customer experience, operational support, and technology solutions for global clients. With a strong focus on people, performance, and continuous improvement, we partner with businesses to design and deliver efficient, customer‑led outcomes at scale. Our approach combines structure, empathy, and innovation to create meaningful experiences across every customer interaction.

About The Role

We’re looking for a detail‑oriented Customer Communications Coordinator to manage and optimise customer-facing content across key communication channels.

In this role, you will be responsible for creating, maintaining, and improving structured communications such as emails, letters, and templates. You will work closely with internal stakeholders to ensure communications are accurate, compliant, and aligned with the customer journey.

This is a hands‑on role combining content writing, coordination, ...