Found Description
About the Role
Purpose of the Role: The Customer Collaboration Coordinator supports the execution of the market's customer collaboration agenda, acting as a key link between customers, Commercial and Supply Chain teams to help deliver service commitments and improve customer experience. The role ensures the daily pulse of customer service execution is maintained through ongoing monitoring of customer performance, proactive issue identification and follow-up of Joint Business Planning (JBP) commitments. It helps ensure customer requirements are translated into actionable supply chain plans while supporting delivery of OTIF targets and customer service improvement initiatives.
Market Context: Operates within Latin America across markets with different route‑to‑market models and customer complexities. Works closely with Customer Service, Commercial, Logistics and Planning teams, supporting day‑to‑day customer collaboration activities by monitoring service performance...