Found Description
Responsibilities
- Own the operational coordination of customer changes across managed environments
- Coordinate CAB activities including agenda preparation, scheduling, action tracking, governance reporting and management of maintenance windows and blackout periods
- Follow up with technical teams across Networks, Cyber, Cloud, Collaboration and Service Desk to make sure approved changes are resourced, progressed and completed on time
- Work inside customer systems and portals where required to raise, track and progress changes
- Lead post implementation reviews for major, failed or high risk changes, capturing lessons learned and driving service improvement actions
- Produce customer facing and internal reporting on change activity, SLA adherence, failed changes, trends and improvement opportunities
Requirements
- Minimum 3 years experience in a Change Coordinator, Change Analyst or similar ITSM...