Customer Care Team Lead — Frontline Manager

Genpact is seeking a Front Line Manager - Customer Care - Voice to lead a 15-17 member team handling customer inquiries, research, and issue resolution. You will coach CSRs, review productivity data, and drive service levels aligned with forecasts.

The role emphasizes process improvements, performance management, and stakeholder collaboration. English proficiency is required; certifications in service management and analytics are advantageous.