Responsibilities:
Order Processing & Coordination
Prepare quotations and validate customer purchase orders for accuracy and completenessProcess manual and EDI orders for parts and capital equipmentEnsure timely and accurate order entry and order management Customer Service & Communication
Deliver professional customer support via phone, email, and online channelsRespond promptly to pricing and availability enquiriesConfirm order details and maintain clear communication throughout the order lifecycleCoordinate backorders and expedite overdue parts where requiredParticipate in after-hours on-call support as needed Operational Support
Coordinate order changes, cancellations, returns, and customer creditsMonitor delivery schedules and proactively address delaysSupport warehouse and on-site operational act...